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Returns and Exchanges

Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill out the return request from your account. If the purchase was not made from the website, you can send us an email at support@anjasjewels.com
3In all cases the products must be accompanied by an invoice or should be proven that the purchase has been made from us.
4Send the parcel to this address:
RR ANDROKLI KOSTALLARI, ND 30, KT.1, Tirane, Albania 1001 AL
Tel : +355692056803

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from Us. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify Us of any discovered defects and demand to rectify them within 14 (fourteen) calendar days from the moment of the receiving the Items. The only exception are defects caused by improper handling of the Items by the Customer.

Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to Us, and their consumer properties, factory labels, and ready-for-sale condition are preserved.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.

Our return and refund policy is described above. You will get a refund only after the goods have arrived and inspected by Us and as long as they are in the conditions stated above. You have to pay for all the delivery costs.